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Phone Carriers Waive Fees in Hurricane Sandy Aftermath

Beginning Oct. 29, New Jersey Verizon Wireless customers will not be charged for voice or text usage until Nov. 17

Those affected by Hurricane Sandy may have one less burden to worry about thanks to Verizon Wireless.

Verizon customers throughout New Jersey will not be billed usage charges for domestic voice and text usage incurred between Oct. 29 and Nov. 16, according to a company press release.

No action is required by customers to be eligible for this program, as voice and text activity charges incurred during those dates will be automatically removed from customers’ accounts.

Customers will still be responsible for monthly access charges, however. Customers should also note they may still receive normal usage alerts during their bill cycle for voice and/or text usage. 

Verizon will also suspend late fees and will not disconnect services due to late payments during the storm recovery period.

Verizon is not the first service provider to offer assistance to those impacted by Sandy.

AT&T extended a late-payment window for Sandy-affected customers, waiving late fees, and not disconnecting services because of non-payment.

Sprint also offered to waive late fees, overage charges, roaming and call forwarding fees, and renewal extension for prepaid services.

T-Mobile promised to continue providing service to prepaid and contract customers unable to make a payment on their account until Nov. 8.

Verizon Wireless additionally opened several charging stations in impacted areas where anyone could charge wireless devices for free.

“Verizon Wireless continues to focus its efforts to assist customers in the regions hardest hit by Hurricane Sandy,” the press release said.

Alicia November 08, 2012 at 07:46 PM
I called Verizon Wireless and told them my situation with using my data and they marked my account to review for the next billing cycle and credit me my overages on my data plan. They were very nice. If you think you are going to go over, just call them, it doesn't hurt to ask.
S November 08, 2012 at 07:51 PM
I would love to see Virgin Mobile do something similar, especially as up until a couple of days ago, I had to drive several miles to even be able to use my phone. (for the first few days after the storm, that distance was nearly 20 miles). But as they say, you do get what you pay for.
Heather Garson November 08, 2012 at 10:11 PM
Dont worry, The phone company will be run by the govt soon too.
Dave Gilmore November 08, 2012 at 10:14 PM
Most people have unlimited text and mobile to mobile with weekends free plans...If you already are paying for that then where is the saving?
l berman November 08, 2012 at 10:45 PM
The phone companies are a for profit business and are no obligation togive anybody anything for free. I feel this is a nice gesture on the part of verizon but the other carriers sre putting nothing of subsrance out there. Waiving the late tee is a joke considering service on att, T-Mobile. And Sprint were spotty at best
gam November 08, 2012 at 11:21 PM
I agree with l berman. These companies are national or international companies that are for profit businesses. There is no obligation on their part to waive any fees for anything. Of course I want them to when it serves my interest...I had no electricity,made my payment late and was pleasantly surprised to find they will waive the late fee. Again until it served my interest, I didn't care what they did about fees. After the massive devastation in NJ with out terrible storm it made me wonder about those in the midwest that risk horrible destruction repeatedly with tornados-did we care what fees they are charged there? Certainly is an eye opener.
Ashley November 08, 2012 at 11:38 PM
This is wonderful since all circuts were vudù anyway and we could not call or text anyway
Ashley November 08, 2012 at 11:39 PM
***busy
Mike Hackerts November 08, 2012 at 11:57 PM
verizon fios & vz wireless worked perfectly and uninterrupted throughout. Something most or all other cable & cell companies cannot say. I will gladly pay my boll in its entirety because i know verizon cares about their network and constantly 1st to do upgrades and improvemts proactively - at&t is first out of service and last back in service always and they suck anyway witj fake 4G on iphone! and time warner cable, directv, etc always suck
Mike Hackerts November 08, 2012 at 11:59 PM
*my bill - thanks again verizon for the great uptime & service during a frilkkin massive storm - all other service providers should take notes from your book (JCP&L, at&t, etc)
Barzillai November 09, 2012 at 12:16 AM
I too think Verizon is doing a nice thing. I don't have unlimited anything on Verizon and have been getting warnings about my usage, so it is great to hear that those charges will be waived. I'm concerned at the nastiness and cynicism I see in some of these posts. I understand that you are impatient for power to be restored and the life to which you are accustomed to resume, but civility demonstrates our humanity and can quickly be lost if we don't nurture it. I've been without power since 3 pm on the day of the hurricane and I've not had occasion to be nasty to anyone. Believe me when I tell you that you get a better response when you're tolerant, grateful and thankful. Some of the above posts are embarrassing.
Irina November 09, 2012 at 12:29 AM
Verizon gouged everyone else. I had to call 911 and I got the following message "Welcome to Verizon wireless if you wish to make this call please press one to use a credit card or to call this number collect" People who have Sprint and AT&T received this message. When everything cools down I'll be making formal complaint to any agency who will take the complaint. Verizon truly scum!!!!
john capalbo November 09, 2012 at 02:36 AM
No one will take your complaint untill you decide to use your name. Guess Who just sounds like another AIR HEAD. Guessing is only used when playing games.
A Resident November 09, 2012 at 03:39 AM
Good old fashioned POTS lines worked the entire time....if you choose to have a cell phone as your only phone service...you take the risk of outages.
christine November 09, 2012 at 03:40 PM
I have Sprint and have have sporadic to say the least service since the storm..I also got the message "Thank you for using Verizon"..... I finally got through to the Sprint customer service(using my home phone!)and was told everything should be back to normal by Sunday the 11th..They stated they had alot of tower trouble and lines down..We will see what happens on the 11th.
anonymous November 09, 2012 at 06:22 PM
Many others will have to pray for genuine peace and kindness to enter your souls. Anger, hatred and aggression has never worked! Is it ever your choice?
tess November 10, 2012 at 03:45 PM
The consumers are tired of getting screwedddddddddd over by everyone who is able to get away with it. The gouging, OT is going to cost the consumers plenty.
Robert Eckert November 10, 2012 at 05:10 PM
So Verizon is scum because their cell towers were working while your carrier's towers were down? Seems to me that you should state your carrier (Who you don't mention) is scum because they didn't have coverage after the storm. The 911 should have gone through, but its possible some other technical glitch was causing a problem.
Irina November 10, 2012 at 05:33 PM
@Robert Eckert Verizon is abolutely scum. They preyed upon all the other carriers who were down. The governor and attorney general said it is a CRIME. That's how I will address my complaint. Oh and let's put this in YOUR prespective....JCP&L and PSE&G were not able to get the job done so they called in other electric companies. Where is the difference? As for a "glitch" I seriously doubt it.
Irina November 10, 2012 at 05:36 PM
john capalbo governor and attorney general didn't think I was an air head, but I guess airheads like YOU can't tell the difference between me and one of your own.
Carisa a November 15, 2012 at 03:47 AM
If another carrier wants to use Verizon's towers than they have to have a roaming agreement with them and pay to use them. Either their own towers were damaged/down or they had a network problem.. And they don't have a roaming agreement in that area.. How is that Verizon's fault? Seriously people should stop expecting that a cell phone will work in all places all the time.. Outages happen.. Just like power outages.. The carriers will credit you for outage time if you call them... Unless you are a habitual offender that calls asking for credits all the time.. Which by the sound of things a lot of you probably are.. "You need to unthrottle my data right now!" Seriously.. Just be glad that you had any data to connect with the outside world at all.. I mean I wonder how people survived before the age of data and cell phones.... ???
Ralph Wiggums November 15, 2012 at 04:17 AM
Verizon didn't prey upon anybody. They had an infrastructure that weathered the storm and their systems were up and running on a fairly consistent basis compared to the other carriers. The other carriers collapsed. If Verizon opened up their network instantly to all other cell phones after the storm (even for a fee), their system would have come to a crawl and their first priority is their own customers. Sorry you were inconvenienced, but it sounds like you're more sour grapes after having your carrier fail you.
PrincetonIQ November 15, 2012 at 04:41 AM
Under no circumstance did you receive that type of recording after dialing 911. That isn't even a message you'd receive under any other circumstance, and certainly not to that number. Telling lies doesn't add to your credibility.
Chip renner November 19, 2012 at 08:18 PM
I would guess that guess who is either a cable troll or just a bitter misinformed soul!I hate verizon for how they treated me while i worked there.I saw with my own eyes that their Cell service worked before others and as long as you had some form of power your FIOS worked during the whole storm & power outage.They get A+ from me and my family!
uwish November 21, 2012 at 10:51 PM
it isn't verizon wireless' responsibility to give you free internet. what are you on?
uwish November 21, 2012 at 10:59 PM
@Guess who your story is full of lies. for that i award you no credit, and may god have mercy on your soul
uwish November 21, 2012 at 11:00 PM
his story is full of lies. ignore it. governor and attorney general? theyre politicians. LIKE THEY NEVER LIE? lol, grow up and get off of patch- go whine on HuffPost
uwish November 21, 2012 at 11:01 PM
if you don't like how you were treated then leave the company you have service through. petty whining on here gets you nowhere, and it makes you sound like a fool.
mad as hell March 10, 2013 at 01:41 PM
So tuck ur tails between ur legs and leave (run)... leave ur money and simply give in to business thts to big to fail, huh?
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